Privacy

Thank you for your interest in our Traumrausch portal. We ("we," "us," "our(s)") take the privacy of users' ("users" or "you") information on our website and/or mobile app (the "Website" or the "Mobile App") very seriously and are committed to protecting the information users provide to us in connection with their use of our Website and/or Mobile App (collectively, "Digital Assets"). Furthermore, we are committed to protecting and using your information in accordance with applicable law.

This Privacy Policy explains our practices regarding the collection, use, and disclosure of your information through your use of our digital assets (the "Services") when you access the Services through your devices.

Please read the Privacy Policy carefully and make sure you fully understand our practices regarding your information before using our Services. If you have read this policy, fully understand it, and do not agree with our practices, you must stop using our digital assets and services. By using our Services, you agree to the terms of this Privacy Policy. Your continued use of the Services constitutes your acceptance of this Privacy Policy and any changes to it.

In this Privacy Policy, you will learn:

How we collect data
What data we collect
Why we collect this data
Who we share the data with (esp. cookies)
Where the data is stored
How long the data is kept
How we protect the data
How we treat minors
Updates or changes to the privacy policy

What data do we collect?

Below is an overview of the data we may collect:

Non-identified and non-identifiable information that you provide during the registration process or that is collected through the use of our Services ("Non-Personal Information"). Non-Personal Information does not identify who it was collected from. Non-Personal Information that we collect consists primarily of technical and aggregate usage information.
Individually Identifiable Information, which is any information that can be used to identify you or could be used to identify you with reasonable effort ("Personal Data"). Personally Identifiable Information we collect through our Services may include information requested from time to time, such as names, email addresses, addresses, phone numbers, IP addresses, and more. When we combine Personal Data with non-Personal Data, as long as it is in combination, we will treat it as Personal Data.

How do we collect data?

Below are the main methods we use to collect data:

Non-identified and non-identifiable information that you provide during the registration process or that is collected through the use of our Services ("Non-Personal Information"). Non-Personal Information does not identify who it was collected from. Non-Personal Information that we collect consists primarily of technical and aggregate usage information.
Individually Identifiable Information, which is any information by which you can be identified or could reasonably be identified ("Personally Identifiable Information"). Personally Identifiable Information we collect through our Services may include information requested from time to time, such as names, email addresses, addresses, phone numbers, IP addresses, and more. When we combine Personal Data with non-Personal Data, as long as it is in combination, we will treat it as Personal Data.

Why do we collect this data?

We may use your information for the following purposes:

to provide and operate our services;
to develop, customize and improve our services;
to respond to your feedback, requests and inquiries and to provide assistance;
to analyze request and usage patterns;
for other internal, statistical and research purposes;
to improve our data security and fraud prevention capabilities;
to investigate violations and enforce our terms and policies and to comply with applicable law, regulation or governmental request;
to provide you with updates, news, promotional materials and other information related to our services. For promotional emails, you can choose whether you want to continue receiving them. If not, simply click the unsubscribe link in those emails.

Who do we share this data with?

We may share your information with our service providers to operate our services (e.g., storing data via third-party hosting services, providing technical support, etc.).

We may also disclose your information in the following circumstances: (i) to investigate, detect, prevent or take action regarding illegal activities or other misconduct; (ii) to establish or exercise our rights of defense; (iii) to protect our rights, property or personal safety and the safety of our users or the public; (iv) in the event of a change of control of us or any of our affiliates (by way of a merger, acquisition or purchase of (substantially all of) our assets, et al. a.); (v) to collect, maintain and/or manage your information through authorized third party vendors (e.g., cloud service providers) as appropriate for business purposes; (vi) to work with third party vendors to improve your user experience. For the avoidance of doubt, we would like to point out that we may transfer or disclose non-personal information to third parties or otherwise use it at our discretion.

Please note that our services allow social interactions (e.g., posting content, information, and comments publicly and chatting with other users). Please be advised that any content or data you provide in these areas may be read, collected, and used by others. We discourage posting or sharing information that you do not wish to make public. If you upload content to our digital assets or otherwise make it available as part of your use of a service, you do so at your own risk. We cannot control the actions of other users or members of the public with access to your data or content. You acknowledge and hereby agree that copies of your data may remain accessible even after it has been deleted from cached and archived pages or after a third party has made a copy/stored your content.

Cookies and similar technologies

When you visit or access our Services, we authorize third parties to use web beacons, cookies, pixel tags, scripts, and other technologies and analytics services ("Tracking Technologies"). These Tracking Technologies may allow third parties to automatically collect your information to improve the navigation experience on our Digital Assets, optimize their performance and provide a customized user experience, as well as for security and fraud prevention purposes.

We will not share your email address or other personal information with advertisers or advertising networks without your consent.

We may provide advertisements through our Services and our digital assets (including websites and applications that use our Services) that may also be tailored to you, such as ads based on your recent website, device, or browser browsing behavior.

To provide these advertisements to you, we may use cookies and/or JavaScript and/or web beacons (including translucent GIFs) and/or HTML5 Local Storage and/or other technologies. We may also use third parties, such as network advertisers (i.e., third parties that display ads based on your website visits), to serve targeted ads. Third-party ad network providers, advertisers, sponsors, and/or website traffic measurement services may also use cookies and/or JavaScript and/or web beacons (including translucent GIFs) and/or Flash cookies and/or other technologies to measure the effectiveness of their ads and customize advertising content for you. These third-party cookies and other technologies are governed by the specific privacy policy of the relevant third-party provider and not this one.

1. what is a cookie?

A cookie is a small file of letters and numbers that is downloaded to your computer when you access certain websites. Usually, cookies allow a website to recognize a user's computer.

The most important thing to know about cookies placed on our website is that they make our website more user-friendly, for example, by storing website preferences and language settings.

2. Why do we use cookies?

We use cookies and other similar technologies for various purposes,

among others.

To keep you logged in
To remember your preferences
To provide you with the services you want to receive from us
To track how you use our website
To monitor and analyze performance, features and effectiveness and improve the website accordingly
To track and improve the impact of our marketing campaigns
For security reasons and to protect against fraud and to detect and prevent cyber-attacks

The cookies we use are divided into two types:

"first-party cookies" - cookies that are placed by our third party processor
"Third-party cookies" - cookies that are placed and used by third-party companies that are partners of our processor

It is important to note that we or our Processor does not have access to Third-Party Cookies and Third-Party Companies cannot access the cookie data that we use on our Website. Our Processor prohibits third party vendors from using cookies for purposes other than those explained in the next section.

Term:

Cookies can have different durations, depending on their function. There are session cookies and permanent cookies:
Session cookies are only valid for the duration of your online session. This means that the browser deletes these cookies when you close your browser.
Permanent cookies remain on your device even after you close the browser and continue for the duration specified in the cookie.

Categories:

The cookies used on our website belong to one of the following four categories:

Necessary cookies allow you to navigate the website and use essential features, such as secure and private areas.
Analytics cookies help us track how you use our website (for example, which pages you visit). They provide statistical numbers about how our website is used and improve the website by identifying errors and performance issues.
Functionality cookies are cookies used to store user choices to improve their user experience (e.g. language selection).
Marketing cookies are used to collect information about the effect of our marketing campaigns on other websites on users and non-users.

3. Your choice

You can change your cookie settings below.

Cookie Settings

Necessary cookies

These cookies enable key features, such as security and network management, and grant you access to features, such as your profile and purchases, member resources, and other areas of the site. You can disable them by changing your browser settings accordingly. However, this may affect the functionality of the website.

Marketing, analytics and other cookies

We recommend enabling these cookies for a more personalized user experience. Our website uses tools, such as cookies, to track how you use our services and to improve both your user experience and our advertising relevance.

To learn more about cookies, including how to tell which cookies have been deposited and how to manage, delete and block them, visit www.allaboutcookies.org/ge/ or www.allaboutcookies.org.

Alternatively, it is also possible to completely prevent your browser from accepting cookies. To do this, you must change the cookie settings in your browser accordingly. You can usually find these settings in the menu of your browser under "Options" or "Preferences".

Please note that deleting our cookies or disabling future cookies or tracking technologies may result in certain areas or features of our services being unavailable to you or otherwise impact your user experience.

The following links may be useful, or you can access the "Help" option in your browser.

To opt-out or prevent Google Analytics from using and sharing your data with all websites, please read the following instructions: https://tools.google.com/dlpage/gaoptout?hl=de.

We may update this cookie policy. We encourage you to periodically visit this page to keep up to date with the latest information regarding our and our partners' use of cookies.

Where do we store data?

Non personal data

Please note that our companies and our trusted partners and service providers are located around the world. For the purposes explained in this Privacy Policy, we store and process any non-personal data we collect in different jurisdictions.

Personal data

Personal Data may be maintained, processed and stored in the United States, Ireland, South Korea, Taiwan, Israel and to the extent necessary for the proper provision of our Services and/or as required by law (as further explained below) in other jurisdictions.

How long will the data be retained?

Please note that we will retain the data we collect for as long as is necessary to provide our services, to comply with our legal and contractual obligations to you, to resolve disputes, and to enforce our agreements.

We may correct, amend or delete inaccurate or incomplete data at any time at our sole discretion.

How do we protect the data?

The hosting service for our digital assets provides us with the online platform through which we can offer you our services. Your data can be stored via our hosting provider's data storage, databases and general applications. It stores your data on secure servers behind a firewall and it provides secure HTTPS access to most areas of its services.

Notwithstanding the measures and efforts taken by us and our hosting provider, we cannot and do not guarantee absolute protection and security of the data you upload, post or otherwise share with us or others.

For this reason, we ask that you establish strong passwords and, whenever possible, do not provide us or others with confidential information that you believe could cause you significant or lasting harm if disclosed. In addition, because e-mail and instant messaging are not considered secure forms of communication, we ask that you not share confidential information through either of these communication channels.

How do we deal with minors?

Children can use our services. However, if they want access to certain features, they may be required to provide certain information. The collection of some data (including data collected through cookies, web beacons and other similar technologies) may be automatic. If we knowingly collect, use, or disclose information collected from a child, we will provide notice and obtain parental consent in accordance with applicable law. We do not condition a child's participation in an online activity on the child providing more contact information than is reasonably necessary to participate in that activity. We will only use the information we collect in connection with the services the child has requested.

We may also use a parent's contact information to communicate about the child's activities in the Services. Parents may review data we have collected from their child, prohibit us from collecting any more data from their child, and request that any data we have collected be deleted from our records.

Please contact us to view, update or delete your child's information. To protect your child, we may ask you to provide proof of your identity. We may deny you access to the data if we believe your identity is questionable. Please note that certain data cannot be deleted due to other legal obligations.

We will only use your personal data for the purposes set out in the Privacy Policy and only if we are satisfied that:

the use of your personal data is necessary to perform or enter into a contract (for example, to provide you with the Services themselves or customer service or technical support);
the use of your personal data is necessary to comply with relevant legal or regulatory obligations; or
the use of your personal data is necessary to support our legitimate business interests (provided that at all times this is done in a way that is proportionate and respects your data protection rights).

As an EU resident, you may:

Request confirmation as to whether or not personal data concerning you is being processed and request access to your stored personal data and certain additional information;
request to receive personal data that you have provided to us in a structured, commonly used and machine-readable format;
request the correction of your personal data stored by us;
request the deletion of your personal data;
object to the processing of your personal data by us;
request the restriction of the processing of your personal data; or
lodge a complaint with a supervisory authority.

Please note, however, that these rights are not unlimited and may be subject to our own legitimate interests and regulatory requirements.

If you have general questions about the personal information we collect and how we use it, please contact us as indicated below.

In the course of providing the Services, we may transfer data across borders to affiliates or other third parties and from your country/jurisdiction to other countries/jurisdictions around the world. By using the Services, you consent to the transfer of your data outside the EEA.

If you are located in the EEA, your personal data will only be transferred to locations outside the EEA if we are satisfied that there is an adequate or comparable level of protection for personal data. We will take appropriate steps to ensure that we have adequate contractual arrangements with our third parties to ensure that appropriate safeguards are in place so that the risk of unlawful use, alteration, deletion, loss or theft of your personal data is minimized and that such third parties act at all times in accordance with applicable laws.

Rights under California Consumer Protection Law

If you use the Services as a California resident, then you may be entitled to request access to and deletion of your information under the California Consumer Privacy Act ("CCPA").

To exercise your right to access and delete your information, please see below for how to contact us.

We do not sell users' personally identifiable information for the intent and purposes of the CCPA.

Users of the Services who are California residents and under the age of 18 may request and obtain deletion of their posted content by emailing us at the address provided in the "Contact Us" section below. These requests must all be marked "California Removal Request." All requests must include a description of the content you wish to have removed and sufficient information to help us locate the material. We will not accept notices that are not marked or properly submitted, and we may not be able to respond if you do not provide sufficient information. Please note that your request does not ensure that the material will be completely or comprehensively deleted. For example, material posted by you may be republished or re-posted by other users or third parties.

Social Media PlugIns

Use of social plugins from Facebook, Twitter, Pinterest using the Shariff solution.

Social buttons from social networks are used on our website.

This serves to protect our legitimate interests in an optimal marketing of our offer, which are overriding in the context of a balancing of interests according to Art. 6 para. 1 p. 1 lit. f DSGVO. In order to increase the protection of your data when visiting our website, these buttons are not unrestricted plug-ins, but are only integrated into the page using an HTML link. This integration ensures that when you call up a page of our website that contains such buttons, no connection is yet established with the servers of the provider of the respective social network.

If you click on one of the buttons, a new window of your browser opens and calls up the page of the respective service provider, on which you can (if necessary after entering your login data) e.g. activate the Like or Share button.

The purpose and scope of the data collection and the further processing and use of the data by the providers on their pages, as well as a contact option and your rights and setting options in this regard to protect your privacy, can be found in the privacy notices of the providers. https://www.whatsapp.com/legal/#privacy-policy

Use of social plugins from Facebook, Twitter, Instagram, Pinterest
So-called social plugins ("plugins") from social networks are used on our website.
When you call up a page of our website that contains such a plugin, your browser establishes a direct connection to the servers of Facebook, Google, Twitter or Instagram. The content of the plugin is transmitted directly to your browser by the respective provider and integrated into the page. By integrating the plugins, the providers receive the information that your browser has called up the corresponding page of our website, even if you do not have a profile or are not currently logged in. This information (including your IP address) is transmitted from your browser directly to a server of the respective provider (possibly in the USA) and stored there. If you are logged in to one of the services, the providers can directly assign the visit to our website to your profile in the respective social network. If you interact with the plugins, for example by clicking the "Like" or "Share" button, the corresponding information is also transmitted directly to a server of the providers and stored there. The information is also published on the social network and displayed there to your contacts.

This serves to protect our legitimate interests in an optimal marketing of our offer, which prevail in the context of a balancing of interests according to Art. 6 para. 1 p. 1 lit. f DSGVO.

For the purpose and scope of the data collection and the further processing and use of the data by the providers, as well as a contact option and your rights and settings options in this regard to protect your privacy, please refer to the privacy notices of the providers.
https://www.facebook.com/policy.php
https://twitter.com/privacy
https://help.instagram.com/155833707900388
https://about.pinterest.com/de/privacy-policy

If you do not want the social networks to directly assign the data collected via our website to your profile in the respective service, you must log out of the corresponding service before visiting our website. You can also completely prevent the loading of the plugins with add-ons for your browser, e.g. with the script blocker "NoScript" (https://noscript.net/).

Youtube Video Plugins
Third-party content is integrated on this website. This content is provided by Google ("Provider").
YouTube is a service of Google Ireland Limited, a company incorporated and operated under the laws of Ireland, with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.de).

For videos from Youtube that are embedded on our site, the extended privacy setting is activated. This means that no information from website visitors is collected and stored by Youtube unless they play the video. The integration of the videos serves to protect our legitimate interests in an optimal marketing of our offer, which are overriding in the context of a balancing of interests pursuant to Art. 6 para. 1 p. 1 lit. f DSGVO.
For the purpose and scope of the data collection and the further processing and use of the data by the providers, as well as your rights in this regard and setting options for protecting your privacy, please refer to the privacy policy of Google https://policies.google.com/privacy.

Google Analytics

Nature and scope of processing

We use Google Analytics from Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, as an analysis service for the statistical evaluation of our online offer. This includes, for example, the number of times our online offer is called up, sub-pages visited and the length of time visitors stay. Google Analytics uses cookies and other browser technologies to evaluate user behavior and recognize users. This information is used, among other things, to compile reports on website activity.

Purpose and legal basis

The use of Google Analytics is based on your consent pursuant to Art. 6 para. 1 lit. a. DSGVO and § 25 para. 1 TTDSG.

We intend to transfer personal data to third countries outside the European Economic Area, in particular the USA. In cases where no adequacy decision of the European Commission exists (e.g. in the USA), we have agreed with the recipients of the data on other appropriate safeguards within the meaning of Art. 44 et seq. DSGVO. These are - unless otherwise stated - standard contractual clauses of the EU Commission pursuant to Implementing Decision (EU) 2021/914 of June 4, 2021. You can view a copy of these standard contractual clauses at https://eur-lex.europa.eu/legal-content/DE/TXT/HTML/?uri=CELEX:32021D0914&from=DE.

In addition, prior to such a third country transfer, we obtain your consent pursuant to Art. 49(1) sentence 1 lit. a. DSGVO, which you provide via consent in the Consent Manager (or other forms, registrations, etc.). We would like to point out that in the case of third country transfers, there may be unknown risks in detail (e.g. data processing by security authorities of the third country, the exact scope of which and its consequences for you we do not know, over which we have no influence and of which you may not become aware).

storage period

The specific storage period of the processed data cannot be influenced by us, but is determined by Google Ireland Limited. Further information can be found in the privacy policy for Google Analytics: https://policies.google.com/privacy.

Our online presence on Facebook, Google, Twitter, Instagram, Pinterest.

Our presence on social networks and platforms serves to improve active communication with our customers and interested parties. We provide information there about our products and ongoing special promotions.

When visiting our online presences on social media, your data may be automatically collected and stored for market research and advertising purposes. So-called usage profiles are created from this data using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are generally used on your terminal device for this purpose. In these cookies, the visitor behavior and the interests of the users are stored. This serves according to Art. 6 para. 1 lit. f. DSGVO to protect our legitimate interests in an optimized presentation of our offer and effective communication with customers and interested parties, which prevail in the context of a balancing of interests. If you are asked by the respective social media platform operators for consent (agreement) to the data processing, e.g. by means of a checkbox, the legal basis for the data processing is Art. 6 (1) lit. a DSGVO.

We intend to transfer personal data to third countries outside the European Economic Area, in particular the USA. In cases where no adequacy decision of the European Commission exists (e.g. in the USA), we have agreed with the recipients of the data on other appropriate safeguards within the meaning of Art. 44 et seq. DSGVO. These are - unless otherwise stated - standard contractual clauses of the EU Commission pursuant to Implementing Decision (EU) 2021/914 of June 4, 2021. A copy of these standard contractual clauses can be found at https://eur-lex.europa.eu/legal-content/DE/TXT/PDF/?uri=CELEX:32021D0914&from=DE.

In addition, prior to such a third country transfer, we obtain your consent pursuant to Art. 49 (1) sentence 1 lit. a. DSGVO, which you provide via consent in the Consent Manager (or other forms, registrations, etc.). We expressly point out that in the case of third country transfers, there may be unknown risks in detail (e.g. data processing by security authorities of the third country, the exact scope and consequences of which for you we do not know, over which we have no influence and of which you may not become aware).

For detailed information on the processing and use of data by the providers on their sites, as well as a contact option and your rights and setting options in this regard to protect your privacy, in particular objection options (opt-out), please refer to the privacy notices of the providers linked below. If you still require assistance in this regard, you can contact us.

Facebook: https://www.facebook.com/about/privacy/

Data processing is carried out on the basis of an agreement between jointly responsible parties pursuant to Art. 26 DSGVO, which you can view here:
https://www.facebook.com/legal/terms/page_controller_addendum

Google/ YouTube: https://policies.google.com/privacy
Twitter: https://twitter.com/de/privacy
Instagram: https://help.instagram.com/519522125107875
Pinterest: https://about.pinterest.com/de/privacy-policy

Option to object (opt-out):
Facebook: https://www.facebook.com/settings?tab=ads
Google/ YouTube: https://adssettings.google.com/authenticated
Twitter: https://twitter.com/personalization
Instagram: https://help.instagram.com/519522125107875
Pinterest: https://www.pinterest.de/?next=/settings/

Updates or changes to the privacy policy

We may revise this Privacy Policy from time to time in our sole discretion, and the version posted on the Site will always be current (see the "Status" statement). We encourage you to periodically review this Privacy Policy for changes. In the event of material changes, we will post a notice to that effect on our Website. Your continued use of the Services after we have posted a notice of changes on our Website will constitute your acknowledgement and consent to the changes in the Privacy Policy and your agreement to be bound by the terms of those changes.

Contact

If you have general questions about the Services or the information we collect about you and how we use it, please contact us using the contact information in the imprint.

User data protection measures, data encryption, server information where the data is stored, data transmission, etc.

Learn more here.